33kc Privacy Policy

1Introduction

33kc ("we", "us", "our") is committed to protecting the privacy and personal data of all users who access or register on the 33kc platform, available at 33kc.org. This Privacy Policy explains what personal data we collect from players based in Bangladesh, how that data is used, who it may be shared with, and the rights you have in relation to your data.

By registering an account or using the 33kc platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. This Privacy Policy forms part of the 33kc Terms & Conditions. If you do not agree with any part of this policy, you should not use the 33kc platform.

2Information We Collect

When you register and use your 33kc account, we collect the following categories of personal data:

• Identity data: your full legal name, date of birth, and any government-issued identification documents provided during KYC verification.
• Contact data: your mobile phone number (used for account security, SMS verification, and payment processing via bKash, Nagad, Rocket, or Upay) and, where provided, your email address.
• Financial data: deposit and withdrawal transaction records, wallet balance history, payment method identifiers (e.g. the last four digits of a mobile wallet number), and transaction timestamps.
• Usage data: betting history, game session records, login timestamps, IP addresses, device type, browser type, and operating system. This data is used for security monitoring, fraud detection, and platform improvement.
• Responsible gaming data: any deposit limits, session limits, time-out settings, or self-exclusion requests you submit via your account settings.
• Communications data: records of your interactions with the 33kc support team, including support chat logs, email correspondence, and any complaints or feedback you submit.

3How We Use Your Information

33kc uses the personal data we collect strictly for the following purposes. We do not use your data for purposes beyond those listed here without obtaining your explicit consent first:

• To operate your 33kc account — including processing deposits and withdrawals, maintaining your balance, and applying bonuses.
• To verify your identity in compliance with KYC requirements and to prevent fraud, money laundering, and underage access to the platform.
• To provide customer support and respond to queries, complaints, and responsible gaming requests submitted by you.
• To monitor platform security, detect and prevent fraudulent activity, and maintain the integrity of the 33kc betting environment.
• To improve the platform based on aggregated, anonymised usage data — for example, to identify pages with high load times on Bangladeshi mobile networks or game categories with high user engagement.

4Sharing Your Information

33kc does not sell, rent, or trade your personal data to any third party. Data may be shared only in the following limited circumstances, and only to the extent strictly necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, and Upay receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are not authorised to use your data for any purpose other than processing the specific transaction.
• KYC and identity verification providers: where identity verification is required, your identity documents may be shared with regulated third-party KYC service providers. These providers are contractually bound to handle your data securely and in accordance with applicable data protection standards.
• Fraud prevention and compliance: where required by applicable law or by a court order, 33kc may disclose relevant account data to law enforcement or regulatory authorities. 33kc will notify you of any such disclosure to the extent permitted by law.
• Analytics providers: anonymised, aggregated platform usage data (with no personally identifiable information) may be processed by third-party analytics tools to help 33kc understand platform performance. No individual player is identifiable from this data.

33kc does not share your data with advertisers, data brokers, social media platforms, or any organisation whose primary purpose is marketing. Your mobile number, email address, and payment information will never be transferred to a marketing list.

5Data Security

33kc takes the security of your personal data seriously. The platform uses SSL (Secure Sockets Layer) encryption across all pages, login sessions, and transaction flows. Account passwords are stored using industry-standard cryptographic hashing — they are never stored in plain text and are never accessible to 33kc staff. Withdrawal requests require SMS-based verification to your registered mobile number, providing a secondary layer of security against unauthorised access.

Despite these protections, no internet-based system is completely immune to security risks. 33kc encourages all players to use strong, unique passwords for their accounts and to never share login credentials with anyone. If you suspect that your account has been accessed without your authorisation, contact the 33kc support team immediately at [email protected].

6Cookies and Tracking Technologies

The 33kc platform uses cookies and similar tracking technologies to ensure the platform functions correctly and to understand how players use the site. We use two categories of cookies:

• Essential cookies: required for the platform to function. These include session cookies that keep you logged in during a browser session and security cookies that protect against cross-site request forgery. Essential cookies cannot be disabled without preventing the platform from working.
• Analytics cookies: used to collect anonymised data about how players navigate the platform, which pages are most visited, and where technical errors occur. This data is used solely for platform improvement and does not identify individual players.
• 33kc does not use advertising cookies, retargeting cookies, or any cookies that track your activity across other websites. Our cookie usage is limited to what is necessary to operate and improve the 33kc platform.
• You may disable non-essential cookies via your browser settings at any time, though doing so may affect the performance of certain platform features.

7Your Data Rights

As a 33kc account holder, you have the following rights with respect to your personal data. To exercise any of these rights, contact the 33kc support team at [email protected] with your account username and a description of your request:

• Right of access: you may request a copy of the personal data 33kc holds about you.
• Right of rectification: you may request that inaccurate or incomplete personal data held about you be corrected.
• Right of erasure: you may request deletion of your personal data, subject to 33kc's legal obligations to retain certain records (for example, financial transaction records required for compliance purposes).
• Right to object: you may object to the processing of your personal data for specific purposes, including direct marketing communications.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

8Data Retention

33kc retains your personal data for as long as your account is active and for a period thereafter as required by applicable legal and compliance obligations. Specifically, financial transaction records are retained for a minimum of five years from the date of the relevant transaction, in accordance with standard financial record-keeping requirements. Account data is retained for a minimum of two years following account closure.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, 33kc will securely delete or anonymise that data so that it can no longer be attributed to an individual. If you have requested account closure, any deletion request will be processed after the applicable minimum retention period has elapsed.

9Children and Minors

The 33kc platform is strictly restricted to individuals aged 21 and above. 33kc does not knowingly collect, process, or store personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor under your care has registered on the platform or provided personal data, please contact the 33kc support team immediately so that the account can be closed and any associated data deleted without delay:

• Age verification is performed during the registration process and may be re-verified at any time via KYC procedures.
• Accounts found to belong to individuals under 21 will be suspended immediately, all funds will be held pending investigation, and the matter will be referred to the appropriate authorities where required.
• Parents and guardians are encouraged to use parental control software to prevent underage access to online gambling platforms, including 33kc.
• If you have concerns about underage gambling, please contact our support team at [email protected]. We take all such reports seriously and will act promptly on any verified report.

10Third-Party Links

The 33kc platform may occasionally reference other websites or services for informational purposes. These references do not constitute endorsement of those websites, and 33kc is not responsible for the privacy practices or content of any third-party site. If you follow a link to an external site, you do so at your own risk and should review that site's own privacy policy before providing any personal data.

33kc does not embed third-party social media widgets, advertising networks, or external tracking pixels on its platform pages. Your browsing activity on 33kc is not shared with social media companies or advertising platforms.

11Changes to This Privacy Policy

33kc reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, the updated policy will be published on this page with a revised effective date, and registered account holders will be notified via the contact details on their account.

We encourage you to review this Privacy Policy periodically. Your continued use of the 33kc platform after any changes take effect constitutes acceptance of the revised policy. If you have questions about any change, please contact us at [email protected] before continuing to use the platform.

12Contact and Data Requests

For all privacy-related enquiries, data access requests, data correction requests, data deletion requests, or complaints regarding the handling of your personal data, please contact the 33kc data team using the following details. All requests will be acknowledged within 48 hours and resolved within a reasonable timeframe depending on the complexity of the request:

Email: [email protected] (plain text — not a clickable link). Please include your registered account username and a clear description of your request. 33kc is committed to handling all data-related requests with the utmost confidentiality, professionalism, and respect for your privacy as a valued player on our platform.